Refund & Cancellation Policy

Fiscal Fellows · Automations & Business Support

Fiscal Fellows, a partnership firm · Registered office: S3, SCO 22, Sector 33D, Chandigarh 160020 · GSTIN 04AAJFF5605P1Z6 · care@fiscalfellows.com · Toll-free 1800-88-96296

Effective date: 31 October 2026 · Last updated: 31 October 2026

This policy applies to software and business services bought from Fiscal Fellows on fiscalfellows.com. No investment products are sold or paid for through this website.

1. How to cancel or ask for a refund

Email: care@fiscalfellows.com
Toll-free: 1800-88-96296

2. Software subscriptions and licences

(WA Rider, GST Billing Software, FormPilot, Payslip Manager, WhatsApp Business Platform, Workflow Automation, HRMS, ATS)

Try before you pay: WA Rider is free to download and comes with a free 7-day trial, and GST Billing Software can be used free of charge with limited reports.
No automatic renewal: monthly plans are paid in advance, one month at a time. If you do not pay for the next month, the plan simply ends. Nothing is debited automatically.
Refund window: if you ask within 7 days of your first payment and the licence key / full version / platform account has not been activated, you get a full refund.
After activation: once a licence key, full version or platform account has been activated, that month's fee is non-refundable, except as set out in the next point.
If the software does not work: if the software does not work as described and we cannot fix it within 7 working days of your report, we refund that month's fee.
WhatsApp Business Platform message charges (message balance topped up through us): Message balance can be used only for WhatsApp messages through our service and cannot be withdrawn as cash. Message balance that has already been used is not refundable. Unused balance carries forward to later months and stays valid for 12 months from the date of each top-up; the validity date is shown to you before every top-up. Unused balance is not refunded, including when you close your platform account. If you pay Meta directly from your own account, Meta's own terms apply to those charges.

3. Business services

(Class 3 DSC, Company / LLP / Partnership registration, GST registration, Trademark registration)

When you cancel	What is refunded
Before we start work on your application	Full service fee, with no deduction
After work has started but before submission to the authority	We will tell you in writing which stages of the work are complete and refund the service fee for the remaining stages
After the application has been submitted to the government authority, registry or Certifying Authority	Service fee is non-refundable

If we cancel your order, you get a full refund of the service fee.
Government or authority fees already paid are non-refundable, whatever the outcome of the application.
Class 3 DSC: once the DSC has been issued, or the application has been submitted to the Certifying Authority, the fee is non-refundable.
If an application is rejected by the authority because of an error on our part, we will refile it at no extra service fee.

4. Failed and duplicate payments

If money was debited but the order failed, or you were charged twice, the extra amount is refunded in full.
Failed transactions are reversed within the timelines set by the Reserve Bank of India for failed payments; if not, contact us within 7 days.

5. Refund timeline

Approved refunds are processed within 7 working days of approval, to the original payment method only.
After we process a refund, your bank or card issuer may take 5–7 working days to show it in your account.
GST on a refunded amount is refunded or adjusted as the GST rules allow.

6. Contact

Fiscal Fellows, S3, SCO 22, Sector 33D, Chandigarh 160020
Toll-free 1800-88-96296 · care@fiscalfellows.com

Grievance Officer

Pawaninder Jaswal, CEO
Email: care@fiscalfellows.com · Toll-free: 1800-88-96296
We acknowledge complaints within 48 hours and resolve them within one month.