Fiscal FellowsFiscal Fellows · Automations & Business Support
Fiscal Fellows, a partnership firm · Registered office: S3, SCO 22, Sector 33D, Chandigarh 160020 · GSTIN 04AAJFF5605P1Z6 · care@fiscalfellows.com · Toll-free 1800-88-96296
Effective date: 31 October 2026 · Last updated: 31 October 2026
This policy explains how Fiscal Fellows collects and uses personal data when you visit fiscalfellows.com, contact us, or buy our software and business services. It is written for the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. What we collect
- Contact details: name, email address, phone / WhatsApp number, business name and address, including messages you send us on WhatsApp.
- Order details: the product or service bought, amount, date, payment reference and payment status. Card, UPI and net-banking details are handled by the payment gateway (Cashfree Payments, once online payment is enabled); we do not see or store them.
- Service documents: documents you send us for a registration or DSC (for example PAN, identity and address proof, business documents), only as needed for that service.
- Invoice details: GSTIN and billing address, if you want them on your invoice.
- Website data: basic technical data such as IP address, browser type and pages visited. We use Google Analytics, which sets cookies, to understand how visitors use the website. You can block cookies in your browser settings.
1A. Basis and consent
We process your data to fulfil the order or request you make, and with your consent where needed. You can withdraw consent at any time; this does not affect processing already done, but we may then be unable to provide the service.
2. Why we use it
- To process your order and payment, and to send licence keys, access details and invoices.
- To prepare and file the applications you asked us to handle.
- To answer your questions and give support.
- To keep records required by tax and other laws.
- To prevent fraud and misuse.
We do not sell your personal data. We do not use data from buyers of these services to market investment products, and we do not use our investment clients' data to market these services. We keep these customer records separate from investment product clients.
2A. Data you store in our platforms
For data you store in your platform account (for example on the WhatsApp Business Platform (API), Workflow Automation, HRMS or ATS), you are the Data Fiduciary and we process it only on your instructions to provide the service. We never use it to market investment products or for any other purpose.
3. Who we share it with
Only as needed to provide the service you asked for:
- the payment gateway, to process your payment;
- government portals, registries and licensed Certifying Authorities, to file your applications;
- practising professionals (CA/CS/CMA, advocates or registered trade marks agents) who certify or file applications where the law requires;
- our technology service providers (for example email and hosting), under confidentiality;
- Meta Platforms, Inc. (WhatsApp) and our WhatsApp Business Solution Provider, only to deliver WhatsApp messages that customers of our WhatsApp Business Platform service send, and subject to WhatsApp's own terms and privacy policy. This data may be processed outside India.
- authorities, when the law requires it.
4. How long we keep it
- Order, payment and invoice records: for 8 years, as required by tax law.
- Service documents: for 1 year after the service is complete, then deleted.
- Enquiries that did not lead to an order: for 12 months.
- Order, payment and processing logs are kept for at least one year, as the DPDP Rules require, or longer where tax law requires.
5. Security
We take reasonable steps to protect your data, including limited staff access and secure storage.
6. Your rights
You may ask to see, correct or delete your personal data, or withdraw consent, by writing to care@fiscalfellows.com. Some records must be kept for the legal periods above even after a deletion request.
You may also nominate another person to exercise these rights for you in case of death or incapacity. Write to care@fiscalfellows.com, WhatsApp us on 1800-88-96296 or call toll-free; withdrawing consent is as easy as giving it. We respond within 30 days (and in any case within 90 days). If you are not satisfied, you may complain to the Data Protection Board of India.
7. Changes
We may update this policy from time to time. The latest version is always on this page.
8. Children
These services are for businesses and adults; we do not knowingly collect data from children.
Grievance Officer (also answers questions about how we process your personal data)
Pawaninder Jaswal, CEO
Email: care@fiscalfellows.com · Toll-free: 1800-88-96296
We acknowledge complaints within 48 hours and resolve them within one month.